Returns and refunds

Last updated: 9 October 2026

Time limit

You have 14 days from receipt of your order to request a return or a refund.

Conditions

• The item must be unused, clean and in its original packaging.
• You must first contact us by e-mail, stating your order number. Do not send anything back without our written approval: we will give you the return address, which may be located abroad.
• Return shipping costs are at your expense, unless the item is defective, damaged or does not match your order.

Defective, damaged or wrong item

Contact us within 14 days of receipt, with your order number and photos of the item and the packaging. We will offer you a replacement or a refund, with no return costs for you. In some cases, we may refund you without asking you to send the item back.

Refund

Once your request is approved (and, if a return is requested, after we receive and inspect the item), the refund is made to the payment method used for the order. Depending on your bank or payment provider, it may take 5 to 10 business days to appear in your account.

Cancellation

You can request the cancellation of your order as long as it has not been shipped. Write to us as soon as possible with your order number.

Contact

For any request: v2baranonstop@gmail.com